Design Policies

1. Terms & Conditions for Standard Web Design production

Step1: Production of Image Stills

After initial consultation with our sales representative we will produce up to two designs in “still image” format.

Step2: Modifications to Still Design & approval

We will email a link to the “Stills” and request your modifications and approval of the design

*Approving the Still Design means you approve the layout, theme and colour scheme

Step 3: Supply of Content

Prior to commencing the build of the website, in the style of the approved “Still” we require complete content for each web page (text and images).

1) Either, supplied by the client

or

2) If you have requested Excellone Technologies Ltd to write your content and provide images, a member of the design team will contact you to gain a good understanding of your business, enabling us to accurately build a site to portray it.

Step 4: Providing link to site under construction

When we have the required information we will build the website, complete with text and images, and email a link to the site.

Step 5: Modifications

We will then ask you for your modifications. Modification relates to adding / removing / correcting text and images. You can request as many modifications as necessary, but all requests need to be submitted in ONE GO, at the same time.

*Terminology. Modification does not mean change of structure as approved in the Still Design, changes to structural layout, colour scheme and theme will incur additional charges.

Step 6: Publishing your website

When we have received your (one set of) modifications we will proceed to publish the website. Any further modifications, either prior to, or post publishing the site will be charged for an hourly rate, with a minimum charge of one hour.

*This does not apply to errors – we will fix any bugs within 4 weeks of publishing the website without charge (If reported within 4 weeks).

Standard Web Design – Criteria.

1. Inner pages will have the same layout
   1. If the website includes a slider, the same slider, or static images will be used on inner pages.
   1. A maximum of two forms with up to 10 simple fields
   1. One video can appear (Optional – if purchased)
   1. One gallery with basic style with maximum of 50 images.
   1. Images: If you require Excellone Technologies Ltd to supply specific images that are not available in our image library, we will advise you of the additional cost to acquire them before purchasing the license.

Bespoke Web Design

Excellone Technologies Ltd can build websites bespoke to any client request. The above criteria relates to our standard pricing as published. If you require a design not restricted to our “Standard Web Design” criteria we will be happy to provide a tailored quotation.

Deposits, Payments & Timescales

• A 30% deposit is required at time of placing the order.
  • Deposits will not be refunded once work has commenced, should you decide not to proceed, for whatever reason. *Commencement is determined by approving a “Still Design”
  • Cancellation may result in a charge in excess of the deposit received depending on the amount of work done at time of cancellation.
  • Full payment is required prior to publishing your website
  • Production Timescale: Normally the website will be completed within the timeframe provided in the proposal weeks of placing the order, provided you have supplied or approved content in a timely manner. Delays in supplying or approving content may result in a longer build time as your project may need to be re-scheduled. Any date given as a “Completion date” will be an approximation and not contractually binding. Should the client take in excess of 3 months to provide information requested by Excellone Technologies Ltd to complete the site, the full balance will become due.

Technical Support (Websites and all software applications)

Excellone Technologies Ltd will provide 4 weeks no cost bug fixing within the delivered modules. After 4 weeks Excellone Technologies will charge £18.00 per hour on a pay as you go basis with a minimum charge of £18.00 for each work or with a fixed monthly charge. Annual support details are given below.

Annual Support Contract

What we cover:

• Correcting any bugs on the existing website (on work done by the provider)
• Telephonic support
• Email support
• Online training on each section (maximum of two times on each section)
• Up to one hour of additional work (changes, modification, new additions etc) each month.
• Response time 8 to 16 hours (Monday to Friday 9.00am to 5.30 pm – Excluding bank holidays). [This is not the same as the time required to complete the work.]

Cost:

Payment Terms:  Yearly, Quarterly or Monthly in advance.

Duration of this contract:

The provider shall be required to provide such services under this agreement as mutually agreed in writing between the parties at a nominal level for 12 months.

Termination:

The provider shall be required to provide such services under this agreement as mutually agreed in writing between the parties from time to time and as defined in as the relevant purchase orders to be issued to Internet Business Consultants by the customer.

The customer may end the contract without notice in the following circumstances:

• If the provider is wound up or otherwise ceases to trade; or
• Provider becomes bankrupt; or
• Provider is convicted of any criminal offence.

GENERAL TERMS & CONDITIONS RELATING TO SUPPORT CONTRACT

The Contract does NOT cover:

• Repair, adjustment or modification of the software/website, whether made or attempted, by persons other than authorised employees of the Provider; 
• Errors caused because of failure of the Customer to properly follow procedures set forth in any documentation/user guides provided; 
• Modification to or creation of new content;
• Modification or changes to the website;
• Errors caused because of use of the software/website for a purpose for which it was not designed; 
• Errors caused because of misuse or accident caused by the Customer; 
• Errors caused because of improper programming or improper installation by the Customer (other than in accordance with instructions received from the Provider); 
• Errors caused because of damage or problems caused in transit or reinstallation following any relocation of the equipment upon which the software/website is installed/hosted or to which the software is connected; 
• Acts of God, fire, flood, earthquake, lightning strikes, riots, war, nuclear disaster or other such causes;
• Errors caused by viruses or malicious scripts in the website. The website admin is responsible for loading content to the website;
• Any financial or other losses because of the website failure or because of errors in the website;
• Errors caused by failure of the website due to change of hosting server or any related software;
• Hosting (hacking, hosting server down time etc.) and email issues;
• Problems with third party tools and API (e.g. payment gateway problems, Google API changes) – The client needs to interact with the payment gateway services company, if there is any issue with payment gateway; for any problems with the working of the extensions (other than integration problems), the client need to contact the extension company directly.
• Updating of themes, plugins or extensions;
• SEO problems will not be included in the support. We will make sure that the basic settings within Magento like meta-tags for products etc. will work fine.
• For maintenance the minimum duration of each work will consider as 1 hr minimum.
• Onsite support or training.

Outstanding Balances

i) Web Hosting
Excellone Technologies Ltd will notify the client in advance of web hosting renewal becoming due. Should the client fail to pay the corresponding invoice the website and email service may cease to be available. We reserve the right to charge a fee to re-publish a website that has been allowed to expire.

ii) Domain Names
Should a domain name invoice not be paid on time, the domain will be allowed to expire and the client runs the risk of a third party acquiring the domain after the suspension period. Excellone Technologies Ltd are not responsible in any event relating to loss of a domain name.

iv) Account arrears
Should an account become overdue, where possible we may offer repayment terms to keep your services active. Failure to keep to agreed repayment terms or bring your account to date upon request will result in all services being suspended. Payments received for accounts that are in arrears will be allocated to the oldest outstanding invoice. *Please note: This means that should an unpaid marketing invoice pre-date a domain or hosting renewal invoice the account balance will need to be cleared for the services to be renewed.